Conference Schedule

March 2-3, 2011
The Waldorf Hilton Hotel,
London, The UK

Global LPO Conference London Schedule
Day 1	Wednesday March 2, 2011 – Hilton Waldorf London
7:45-8:15 AM	Registration and Breakfast Meetings
8:15-8:30 AM	Chairperson's Opening Remarks	Lord Mohamed Iltaf Sheikh, Member of House of Lords
8:30-9:30 AM	Panel Discussion – Are We Ready for Legal Offshoring – General Counsel Perspective
	Assessing LPO contribution to a corporate legal department General counsels’ apprehensions when offshoring legal work; What factors should they consider? What prevents GCs from offshoring? Establishing the trust and collaboration necessary for a mutually beneficial LPO relationship Success stories and lessons learned LPO – A brand new game for GCs	Richard Reade, U.K. General Counsel, ISS World
		Deepak Malhotra, Senior Vice President and General Counsel, Constellation Brands (Europe and Australia)
		Orijit Das, Board Member, Association of Corporate Counsel; Senior Legal Counsel and Vice President (Europe) Genpact, London, United Kingdom
		Manu Kanwar, Legal Director, EMEA, Yahoo! Europe Ltd
9:30-10:15 AM	Presentation – How the LPO Industry Is Relevant for U.K./European Buyers
	The why and how of offshoring 3Ps – people, performance, price Business models What is the future for the LPO industry? Sourcing legal and legal support services	Sanjay Kamlani, Co-CEO, Pangea3

10:15-10:45 AM	Networking Break
10:45-11:30 AM	Panel Discussion – Understanding the Impact on LPO and the U.K. Legal Profession Following the Introduction of the Legal Services Act
	Will the Act change the way legal industry works? Will law firms look for different ways of sourcing legal work? What will be the impact on the legal offshoring industry?		Mark Ross, Vice President – Legal Services, Integreon Managed Solutions
		Alison Hook, Director – Global Legal Market Consulting
11:30-12:15 PM	Case Study – Clifford Chance's Experience of Setting Up a Captive LPO Operation; Some of the Challenges That Were Faced and How They Were Overcome
	Identifying and maximizing benefits Improved resource allocation Revenue growth Increased competitive advantage Challenges and plans to overcome Control and management issues	Mark Ford, Director, Knowledge Centre, Clifford Chance LLP

12:15 PM-1:15 PM	Networking Lunch
1:15-2:15 PM	Panel Discussion – Expanding the Legal Support Services Beyond Boundaries - Dawn of the LPO
	Scope of LPO operations in countries like India, South Africa, Ireland and others A perspective from U.K. private practise - an overview of the attitudes of English law firms and the prevailing scenario; Is it just for the biggest firms? Experience to date and a forecast for the future of LPO in the U.K. Selection of right service provider – What GCs look for	Matt Meyer, Chief Executive, Taylor Vinters
		Reina D'costa In House Solicitor, Corporate and Legal Compliance Department Zee, U.K.
		Orijit Das, Board Member, Association of Corporate Counsel; Senior Legal Counsel and Vice President (Europe) Genpact, London, United Kingdom
2:15-3:00 PM	Presentation – Leveraging the "Extended Arm" to Power Your Business
	Expanding the legal professional activities beyond territories – LPO in 2011	Alex Holt, Director, Legal Services, Steria Limited
	IT and ITES industry venturing into the LPO sector – Overview
	Grabbing the opportunity of LPO sector growth


3:00-3:30 PM	Networking Tea
3:30-4:15 PM	Case Studies: Global Industry Analysis and Selection of Right LPO Vendor; Why Outsourcing Relationships Fail
	Credentials of a successful LPO partner Buyers’ need analysis Challenges for law firms Some considerations before outsourcing Strategies - Creating LPO Business Models	Pankaj Parnami, Founder–Director, Excellect KPO Consultants Pvt Ltd

4:15-5:00 PM	Presentation – Managing Risk in the Cross-Border Outsourcing Relationship
	Degrees of outsourcin	Peter Brudenall, Partner, Lawrence Graham Fredrik Motzfeldt, CPCU, Senior Vice President, EMEA Practice Leader, Marsh Global Communications, Media & Technology Practice
	Overlapping of outsourcing and offshoring
	Mapping of risks to solutions

		Richard Reade, U.K. General Counsel, ISS World
5:00-5:10 PM	Closing Remarks	Mark Ross, Vice President – Legal Services, Integreon Managed Solutions
5:10-7:00 PM	Beginning of Cocktail Reception
Day 2	Thursday March 3, 2011
8:30-9:00 AM	Registration and Breakfast Meeting
9:00-9:30 AM
9:00-9:30 AM	Case Study: A Sketch of Pinsent Masons' Experience of Outsourcing Document Review	Nigel Kissack, Head, Pinsent Masons' Dispute Resolution and Litigation Team
9:30-10:15 AM	Presentation – Building and Maintaining Client Relationships – LPO Perspective
	Cost-effective exercise which contributes to productivity and efficiency	Norville Connolly, Senior Vice President, The Law Society of Northern Ireland
	Vendors' commitments to maintaining confidentiality of information
	Manpower – specialized workforce
	Quality of services in preferred turnaround time

10:15-10:45 AM	Networking Tea

10:45-11:45 AM	Panel Discussion – Rules, Governance and Compliance While Dealing with LPO Service Providers
	Identifying and resolving the legal, compliance and operational risks involved in setting up LPO solutions Service level agreements with LPO service providers - type, consequences and factors involved Evaluating the risk of client loss, leakage or mishandling in the event of a dispute between the client and the LPO service provider	David Whitney, Relationship Manager, Solicitors Regulation Authority

		Paul O'Hare Commercial Technology Partner, Kemp Little LLP & Representative for National Outsourcing Association UK
11:45AM-12:30 PM	Presentation – Information and Technology Requirements of a Successful Legal Offshoring Set Up
	Finding trained staff on required technology Cloud computing and its implications on data protection Examining basic mechanics of linking buyers and vendors Key role of information technology in LPO industry; How to source it Understanding litigation management via LPO – both as an on-going business service as well as a point solution for actions brought in relation to conventional transactional business	David Kemp, Executive Director of Legal Policy, Autonomy
		Matt Meyer, Chief Executive, Taylor Vinters

12:30-1:30 PM	Networking Lunch
1:30-2:15 PM	Panel Discussion – E-Disclosure – Importance of Approaching an LPO vendor During Early Case Assessment
	Best practices of e-discovery and increased control over e-discovery process Indentifying the pros and cons of outsourcing an e-disclosure process before entering into legal proceedings Training LPO staff on e-disclosure to leverage the accessible talent pool Administration of litigation support system Disclosure obligations, preservation, retrieval and organization of the documents and data to facilitate reviews for disclosure and investigatory purposes	Chris Dale, Director, e-Disclosure Information Project
		Vince Neicho, Litigation Support Manager, Allen & Overy LLP

2:15-3:00 PM	Presentations – Addressing Buyers’ Ethical, Legislative and Practical Concerns
	Keep up to date with developments from relevant regulatory bodies on both sides of the Atlantic (ABA, Law Society and SRA) Ensure compliance with appropriate legislation impacting on U.S. and U.K. lawyers' ability to outsource legal work (including Export Administration Regulation, and the Data Protection Act) Avoid aiding and abetting the unauthorized practice of law or permitting your LPO provider to undertake “reserved activities.” Complying with the duty to supervise Address the scope and limitations of required confidentiality agreements and conflict checks	Mark Ross, Vice President – Legal Services, Integreon Managed Solutions Bruce Macmillan, General Counsel, Legal Services Board (England and Wales)

3:00-3:30 PM	Networking Tea
3.30-4:30 PM	Presentation – Present to Future – Global Legal Industry
	The Law Society's perspective on LPO Issues for different types of firms Implications for the solicitor's profession Global LPO business models – advantages and disadvantages	John Wotton, Vice President – The Law Society, England and Wales
		Nigel Kissack, Head, Pinsent Masons' Dispute Resolution and Litigation Team
		Richard Given Director, Legal – Emerging Markets, CISCO
4:30-4:45 PM	End of Conference and Thanking Note