General Terms - Memorandum of Understanding

Terms and Conditions:

1. The Global LPO Conference 2011 London—Buyers and Vendors Meet in the LPO Industry is administered by Excellect KPO Consultants Pvt Ltd ("KPO Consultants/KPOC").
2. For the purposes of these Terms and Conditions of attendance, "The Global LPO Conference" means attendance to The Conference depending on the details of the booking. "Organiser" means KPO Consultants (KPOC), a company registered in India, company number +91-11-4706-9339, registered address Office No 812, Aggarwal Millennium Tower-1, Netaji Subhash Place, Pitampura, Delhi – 110034, India. "Delegate" means an individual, whether part of a group or otherwise, by whom, or on behalf of whom a booking/registration has been made which has been confirmed by the Organiser and the Registration Fee paid in full (including service tax) to the Organiser and who is entitled to attend The Conference. "Registration Fee" means all monies owing to KPOC, the payment of which entitles an individual to attend The Conference. "Substitution" means any circumstance where a Delegate who has paid in full is unable to attend The Conference and arranges for another individual to attend in their place, in agreement with the Organiser.
3. By registering for and/or attending The Conference, all Delegates agree to be bound by, and comply with, these Terms and Conditions. It is the Delegate's responsibility to read and understand these Terms and Conditions.
4. Registration/Sponsorship fees must accompany the form and be deposited well before the Conference date. Registrations received within two weeks prior to the date of the Conference must be paid upfront and in full before registrations are confirmed. There would not be any registration accepted on the day(s) of Conference.
5. The Registration Fee entitles each Delegate to one place at The Conference on March 2nd and 3rd 2011, unless specified or paid for otherwise.
6. The fee includes (only) the cost of course material, Conference participation, access to exhibits, all educational sessions, informal networking sessions, lunch and refreshment. It excludes the cost of travel, boarding, gala dinner, one-on-one meeting, office tour and pilot project working – there is extra fee for all these services for all participants.
7. Payment Terms: Following completion and return of the registration form, full payment is required within 3 days from receipt of invoice. PLEASE NOTE: payment must be received prior to the Conference date. A receipt will be issued on payment. Due to limited Conference space, we advise early registration to avoid disappointment. A 50% cancellation fee will be charged under the terms outlined below. We reserve the right to refuse admission if payment is not received on time.
8. A Delegate place at The Conference will be confirmed by the Organiser once the completed booking is received by the Organiser. Confirmation by the Organiser of the delegate place forms a binding commitment for payment of the full Registration fees by the delegate.
9. If payments are requested to be made by bank fund transfer/wire transfer/credit card, client hereby acknowledges that he/she specifically authorizes that KPO Consultants charges the credit card listed above for the amount agreed; that this Contract is valid, binding and enforceable; and that he/she has no basis to claim that any payments required under this Contract at any time are improper, disputed or unauthorized in any way. Client acknowledges that he/she has read and understood all terms of this contract, including, without limitation, the provisions relating to cancellation.
10. Delegate places at The Conference are limited. Places are subject to availability. Organizer has the right to make acceptance/rejection.
11. Delegates are responsible for taking appropriate insurance cover in connection with their attendance at The Conference. Where the Delegate is travelling from outside of London to attend The Conference, appropriate travel insurance should be purchased independently and in advance of any travel or travel bookings. For any mis-happening, the organizer is not responsible in any circumstances.
12. Cancellation/Substitution/Refund: Provided the total fee has been paid, substitutions at no extra charge up to 14 days before the Conference are allowed. Substitutions between 14 days and the date of the Conference will be allowed subject to an administration fee of equal to 25% of the total fee that is to be transferred. Delegates cannot “share” the entry pass between multiple attendees without prior authorization. If you are unable to find a substitute, please notify KPO Consultants in writing up to 14 days prior to the Conference date and a credit voucher valid for 1 year will be issued to you for the full amount paid, redeemable against any other KPO Consultants Conference in next one year. Otherwise all bookings carry a 60% cancellation liability immediately after entering into the contract by adhering to these terms and conditions.
    
    Cancellations must be received in writing by mail/fax six (6) weeks before the Conference is to be held in order to obtain a full credit for any future KPO Consultants Conference. Thereafter, the full Conference fee is payable and is non-refundable. The service charge is completely non-refundable and non-creditable. Non-payment or non-attendance does not constitute cancellation. By signing this contract, the client agrees that in case of dispute or cancellation of this contract that KPO Consultants will not be able to mitigate its losses for any less than 60% of the total contract value. If, for any reason, KPO Consultants decides to cancel or postpone this Conference, KPO Consultants is not responsible for covering airfare, travel, hotel, or other costs incurred by clients/delegates. The Conference fee will not be refunded, but can be credited to a future Conference taking place in next one year. Conference program content is subject to change without notice.
13. The Organiser reserves the right to cancel your Delegate place at any time and for whatever reason if the Registration Fee has not been paid in full; and this payment of dues shall be in full and final settlement of any claims against the Organiser by you relating to your Delegate place at The Conference.
14. In the event of fire, flood or without limit other causes that the Organiser reasonably believes to be substantial or that are beyond the Organiser’s control, the Organiser reserves the right to change the times, dates and the venues of The Conference, without incurring any liability to you.
15. The Organiser reserves the right, at its sole discretion, to amend or cancel sessions or events at The Conference at any time without any notice to anyone.
16. In the event of inappropriate behaviour by any Delegate in the view of the Organiser or The Conference venue operator, the Delegate may be refused entry to or asked to leave and be excluded from The Conference without refund or compensation.
17. Delegates may be asked to undergo reasonable security searches at The Conference venue.
18. Copyright etc: All intellectual property rights in all materials produced or distributed by KPO Consultants in connection with this Conference is expressly reserved and any unauthorized duplication, publication or distribution is prohibited.
19. Data Protection: Client confirms that it has requested and consented to KPO Consultants retaining client information on KPO Consultants group companies database to be used by KPO Consultants groups companies and passed to selected third parties, to assist in communicating products and services which may be of interest to the client. If the client wishes to stop receiving such information please inform KPO Consultants local office or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For training and security purposes telephone calls may be recorded. In completing and submitting the registration form, Delegates agree (or it is agreed by the booker on their behalf) that the Organiser may periodically contact Delegates with details of events and services that may be of interest to them. The Organiser may also pass their names and contact details on to other third parties such as sponsors.
20. If Delegates do not wish to be contacted for any of the purposes outlined in clause 19 above, please email at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
21. Any personal information provided as part of The Conference is used for the purpose for which it has been provided.
22. Indemnity: Should for any reason, the date, venue or speakers change, or the Conference be cancelled due to an act of terrorism, extreme weather conditions, industrial/political/communal action or for any reason whatsoever, KPO Consultants shall endeavour to reschedule but the client hereby indemnifies and holds KPO Consultants harmless from and against any and all costs, damages and expenses, including attorneys fees/travel fee/marketing fee/sponsorship fee etc, which may be incurred by the client. While every reasonable effort will be made to adhere to the advertised package, KPO Consultants reserves the right to change Conference dates, sites or location or omit Conference features, or merge the Conference with another Conference, as it deems necessary without penalty and in such situations no refunds, part refunds or alternative offers shall be made. In the condition that KPO Consultants permanently cancels the Conference for any reason whatsoever, (including, but not limited to any force majeure occurrence) and provided that the Conference is not postponed to a later date nor is merged with another Conference, the Client shall receive a credit note for the amount that the Client has paid to such permanently cancelled Conference, valid for up to one year to be used at another KPO Consultants Conference. No refunds, part refunds or alternative offers shall be made.
23. These Terms and Conditions, together with the registration form, constitute the entire agreement of the parties. In entering into this agreement, the parties have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in this agreement. Each Delegate shall be deemed to have full knowledge of the Terms and Conditions and shall be bound by them in all respects.
24. These Terms and Conditions can be modified, amended or rescinded, in whole or in part, except by the Organizer without any notice to anyone.
25. To the full extent allowed by law and insofar as it is reasonable to do so, the Delegate agrees not to hold the Organiser liable for any damage or loss suffered or incurred by the Delegate during the course of The Conference, including consequential (i.e. losses which are not incurred as a direct consequence of the event leading to any claim) or indirect losses or loss of profit, through registering for The Conference, attending The Conference, alteration of The Conference schedule, cancellation of The Conference, or any error or omission on the part of the Organiser.
26. The Delegate by accepting these Terms and Conditions hereby indemnifies the Organiser and its directors, employees, servants and agents against and holds it harmless from all or any loss or damage, injury, actions, proceedings or claims arising from any act or omission of the Delegate during the course of The Conference.
27. Governing law: This Agreement shall be governed and construed in accordance with the law of India and the parties submit to the exclusive jurisdiction of the Delhi Courts.
28. These terms and conditions are subject to change without any prior notice.

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